Once you have placed your order we cannot change your delivery address.
We ship worldwide and send everything tracked, we have never had a tracked order go missing!
We dispatch orders every working day; you will receive a tracking code via email as soon as it dispatches.
Please allow up to 2 weeks UK shipping and 6 weeks rest of world.
Bone Idol is not responsible for any customs charges that may occur with your order.
It is your responsibility to check your order quantity, colours, ingredients and your postal address before you checkout.
Unopened and unused items can be returned within 14 days of you receiving them if you are unsatisfied with your order for a full refund or exchange. You have 14 days to return your items to us and will need to cover the postal costs.
We can replace any items if they are damaged in transit.
We ship to the details you give us, so double check these before you confirm your order as we cannot change these once the order is submitted.
BONE IDOL reserves the right to cancel any order that is unable to be completed or fulfilled for any reason. In the event of this you will be notified via email and refunded.
In the unlikely event a parcel is returned to us due to an incorrect address or anything wrong with the info you provide us with, we cannot resend until you pay postage.
We ship all orders using Royal Mail.
Domestic Tracked(UK orders) - £3.99
International Tracked (Rest of World orders) - £14.99
Domestic Tracked (UK orders) - 2-3 business days.
International Tracked (Rest of World orders) - 14-24 business days.
WE OFFER FREE SHIPPING:
For UK orders over £50
For International orders over £75
If you have any questions that you can't find the answers to on here, please contact us and we can solve any problems you may have with your order.
Our customer service emails are responded to within 48 hours of receipt on working days.
Questions? Shoot: firstname.lastname@example.org