T&Cs & F.A.Q

Once you have placed your order we cannot change your delivery address.

We ship worldwide and send everything tracked, we have never had a tracked order go missing! 

We aim to dispatch your order as soon as possible. Please allow 2-10 working days for dispatch; you will receive a tracking code via email as soon as it dispatches if you have selected a tracked option. 

Please allow up to 2 weeks UK shipping and 6 weeks rest of world depending on the shipping option selected at checkout.

If you require your order for a specific date or event please put this in the order notes and we will try to accommodate but cannot guarantee it will arrive on time.

Bone Idol is not responsible for any customs charges that may occur with your order. 

If you select international standard NON tracked shipping, this order will not be insured. In the unlikely event an order goes ‘missing’ we will work with the mail service to come to a resolution. At most, international non-tracked parcels can take up to 12 weeks to arrive. After this time frame has passed we can investigate with the postal services further to come to a resolution. 

It is your responsibility to check your order quantity, colours, ingredients and your postal address before you checkout.

Unopened and unused items can be returned within 14 days of you receiving them if you are unsatisfied with your order for a full refund or exchange. You have 14 days to return your items to us and will need to cover the postal costs. 

We can replace any items if they are damaged in transit. 

We ship to the details you give us, so double check these before you confirm your order as we cannot change these once the order is submitted. 

BONE IDOL reserves the right to cancel any order that is unable to be completed or fulfilled for any reason. In the event of this you will be notified via email and refunded. 

In the unlikely event a parcel is returned to us due to an incorrect address or anything wrong with the info you provide us with, we cannot resend until you pay postage.

If you have any questions that you can't find the answers to on here, please contact us and we can solve any problems you have with your order. 

Our customer service emails are responded to within 48 hours of receipt on working days.

Questions? Shoot: customerservice@boneidolbeauty.com

Bone Idol