ABOUT US
Bone Idol Beauty is the original anime inspired makeup brand, founded in 2019!
Inspired by anime, art, and all things cute and kawaii, Bone Idol was created with the goal of bringing inclusivity, creativity, and a little nostalgic fun back into the beauty scene. Our cosmetics are cruelty free, with a wide range of vegan friendly options and a huge variety of colours, styles, and aesthetics to suit every makeup lover.
All of our characters, artwork, and graphic designs are created by real artists. We do not use AI generated artwork. Our cosmetics are designed in the UK and manufactured in Shenzhen, China. Full ingredient lists can be found on each product page and are also printed on product packaging where applicable. None of our products are tested on animals.
At present, Bone Idol Beauty and our official TikTok Shop UK storefront are the only places where we sell our products. Be sure to follow us on social media @boneidolbeauty to stay up to date with new releases, pop-up shop announcements, exclusive launches, and more!
LOGISTICS:
Once you have placed your order we cannot change your delivery address.
We ship worldwide.
We dispatch orders every working day; you will receive a tracking code via email as soon as it dispatches.
Please allow up to 2 weeks UK shipping and 6 weeks rest of world.
Bone Idol is not responsible for any customs charges that may occur with your order.
It is your responsibility to check your order quantity, colours, ingredients and your postal address before you checkout.
Unopened and unused items can be returned within 14 days of you receiving them if you are unsatisfied with your order for a full refund or exchange. You have 14 days to return your items to us and will need to cover the postal costs.
We can replace any items if they are damaged in transit once damage is assessed.
In the unlikely event a parcel is returned to us, we cannot resend until you pay postage.
We ship all orders using Evri or Royal Mail.
SHIPPING COSTS:
Domestic Tracked (UK orders) - £3.99
International Tracked (Rest of World orders) - £14.99
ESTIMATED DELIVERY:
Domestic Tracked (UK orders) - 2-3 business days.
International Tracked (Rest of World orders) - 14-24 business days.
WE OFFER FREE SHIPPING:
For UK orders over £50
For International orders over £75
If you have any questions that you can't find the answers to on here, please contact us and we can solve any problems you may have with your order.
Our customer service emails are responded to within 48 hours of receipt on working days, our Tiktok customer service is 24 hours. Please note our social media private messages are not monitored, and not a valid method of contact.
CUSTOMER QUERIES: customerservice@boneidolbeauty.com
Bone Idol x