Shipping policy

 

We ship worldwide and send everything tracked, we have never had a tracked order go missing! 

Please allow up to 2 weeks UK shipping and 6 weeks rest of world.

We dispatch orders every working day; you will receive a tracking code via email as soon as it dispatches.

In the unlikely event an order goes ‘missing’ we will work with the mail service to come to a resolution. At most, international parcels can take up to 12 weeks to arrive. After this time frame has passed we can investigate with the postal services further to come to a resolution.

Bone Idol is not responsible for any customs charges that may occur with your order. 

It is your responsibility to check your order quantity, colours, ingredients and your postal address before you checkout.

We ship to the details you give us, so double check these before you confirm your order as we cannot change these once the order is submitted. 

In the unlikely event a parcel is returned to us due to an incorrect address or anything wrong with the info you provide us with, we cannot resend until you pay postage.

We ship all orders using Royal Mail. 

SHIPPING COSTS:

Domestic Tracked(UK orders) - £3.99

International Tracked (Rest of World orders) - £14.99

ESTIMATED DELIVERY: 

Domestic Tracked (UK orders) - 2-3 business days.

International Tracked (Rest of World orders) - 14-24 business days.

WE OFFER FREE SHIPPING:

For UK orders over £50

For International orders over £75